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Common queries answered

Frequently asked Questions

We aim to dispatch orders within 24 hours, and at most within 2-3 business days under normal circumstances. However, during peak holiday seasons or in the case of unforeseen circumstances such as the need to transfer stock from different locations, this timeframe may extend to 3-7 days. Once your order is shipped, you will receive a tracking number that you can use to check the delivery status.

To update your shipping address, you can log into “My Account” on our website. Once there, navigate to the “Addresses” section where you can modify your SHIPPING ADDRESS. If you’ve used PayPal Express Checkout for your payment, you also have the option to change your SHIPPING ADDRESS directly through your PayPal account. Please note that it’s important to make any changes to your shipping address before your order is shipped to ensure that your package is delivered to the correct location. If your order has already been shipped, changing the address might not be possible, and you should contact customer service for assistance.

Currently, we only provide services for the United States, but in the future, we will open the European region, so stay tuned, if you are not sure whether your region can be contacted in advance to inquire!

We generally strive to consolidate your items into one package for convenience when the size allows. However, there can be exceptions based on the type or size of the items ordered. If you have specific preferences regarding how your items are packaged, or if you need more information about your order’s packaging, please feel free to get in touch with us. Your preferences are important, and we’ll do our best to accommodate them.

Should you need any help or have questions, don’t hesitate to get in touch with our customer service team. Simply drop us an email at [email protected] , and we’ll be on standby, ready to assist you with whatever you need!

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