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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We aim to dispatch orders within 24 hours, and at most within 2-3 business days under normal circumstances. However, during peak holiday seasons or in the case of unforeseen circumstances such as the need to transfer stock from different locations, this timeframe may extend to 3-7 days. Once your order is shipped, you will receive a tracking number that you can use to check the delivery status.

Creating an account with us is simple. Please follow these steps:
1. Click on My Account.
2. Navigate to the “Register” section.
3. Enter your email address in the provided field to register.
4. We will send a confirmation email to the address you provided. This email will contain a link for you to set up your password.

To update your shipping address, you can log into My Account on our website. Once there, navigate to the “Addresses” section where you can modify your SHIPPING ADDRESS. If you’ve used PayPal Express Checkout for your payment, you also have the option to change your SHIPPING ADDRESS directly through your PayPal account. Please note that it’s important to make any changes to your shipping address before your order is shipped to ensure that your package is delivered to the correct location. If your order has already been shipped, changing the address might not be possible, and you should contact customer service for assistance.

Once your order has been dispatched from our warehouse, you’ll receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your delivery online. Additionally, you can track the status of your order by logging into My Account on our website and checking the order status there. These options will keep you informed every step of the way until your order reaches you.

No, Beautyovo assures you that we do not keep your credit card information on file. All credit card transactions are processed through PayPal, which has its own privacy settings and guarantees. For more detailed information regarding PayPal’s privacy practices, please visit their official website. Your financial security is a top priority for us, and we use these measures to ensure your peace of mind when shopping with us.

Please email our Customer Care team at [email protected] for inquiries regarding tax-free purchases or tax-exempt status prior to placing an order. 
It is important to note, sales tax will vary by state and be applied automatically at checkout. If your state does not charge sales tax, then no sales tax will be added to your order. 
For more information regarding Sales Tax rates in the US, click here.

Currently, we only provide services for the United States, but in the future, we will open the European region, so stay tuned, if you are not sure whether your region can be contacted in advance to inquire!

We generally strive to consolidate your items into one package for convenience when the size allows. However, there can be exceptions based on the type or size of the items ordered. If you have specific preferences regarding how your items are packaged, or if you need more information about your order’s packaging, please feel free to get in touch with us. Your preferences are important, and we’ll do our best to accommodate them.

If you need to swap an item

Returns and Exchanges

Oops! We apologize for the mix-up. Please email our Customer Care team at [email protected] with the details of the incorrect item you received. We’ll work swiftly to resolve the error and ensure that you receive the correct item as soon as possible. Your satisfaction is important to us, so please don’t hesitate to reach out for assistance.

We’re sorry to hear that your order didn’t arrive in perfect condition. Please reach out to our Customer Care team by emailing us at [email protected]. We’re here to help rectify the situation and ensure you’re taken care of. Your satisfaction is our priority, so don’t hesitate to contact us with your concerns.

Should you need any help or have questions, don’t hesitate to get in touch with our customer service team. Simply drop us an email at [email protected] , and we’ll be on standby, ready to assist you with whatever you need!

If you’ve realized there’s a mistake with your shipping details, please contact our Customer Care team immediately. You can email us at [email protected]. Keep in mind that we can only adjust shipping addresses before the order has left our warehouse. If your order has already been shipped, unfortunately, we’re unable to make any changes to the address. Act quickly for the best chance to correct your information!

You are free to cancel your order at any point before it has been dispatched from our warehouse. If the order has already shipped out, we will attempt to communicate with our carrier to address the situation, but please be aware that any associated costs or losses incurred due to the cancellation will be your responsibility. If you need to make a change or cancel your order, don’t hesitate to contact us right away for the best chance of resolving the issue without any complications.

Absolutely! If you’d like to make a purchase via email, just shoot us a message at [email protected] with the details of the products you’re interested in. Our customer service team will do their best to accommodate your request and assist you with the ordering process. Don’t hesitate to reach out!

Free shipping

On all orders for a Limited Time

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

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