100% Satisfaction Guarantee on Your Beautyovo Purchase
At Beautyovo, we’re dedicated to ensuring that you’re completely thrilled with every aspect of your shopping journey. We aspire for you to adore each item you procure from us, but in the event that you’re not entirely satisfied, we’ve made returns and exchanges straightforward and hassle-free. You have the liberty to return or exchange any product(s) within 30 days of your purchase date. If anything about your order falls short of your expectations, please don’t hesitate to reach out to our customer service team. Our goal is to rectify any issue promptly and effortlessly to your full satisfaction.
If there’s been a mix-up with your order or you’ve received a defective product, we’re on hand to help. Email us with photographs and a description of the defect, and we’ll provide you with a complimentary return shipping label.
Please be aware that items purchased through third-party retailers must adhere to the return policies of those specific stores. For returns or exchanges, you’ll need to contact the retailer where the original purchase was made.
How to Return Items Purchased at Beautyovostore.com:
Step 1
Complete the return section on the reverse side of your order form.
Interested in an exchange? Communicate your preferences to us within 30 days from the date of your purchase.
Step 2
Send your return via USPS, FedEx, or another reliable shipping service that offers tracking capabilities. We suggest insuring your shipment for added security.
For Our Valued American Customers
Ship to:
Beautyovo
Attention: Returns
801 S Dupont Ave
ste J ste I
Ontario, CA 91761
For Our Esteemed European Customers
Ship to:
Beautyovo
Attention: Returns
Heerdterbuschstraße. 10, Hall 7
41460 Neuss Germany
Tel. No. +49-211 561 59915
Allow us up to 14 days to receive and process your returned goods. Please note that we cannot reimburse initial shipping and handling fees. The amount refunded will be the total value of the returned items minus the original shipping charges, which will be credited back to your account. Expect to see the credit card adjustments on your statement within two billing cycles.
- Refunds to the original payment method will be made within 30 days of purchase. Credit card refunds may take 5 to 10 business days to reflect on your online banking statement post-processing.
- We regret that we cannot accept returns after the 30-day post-purchase period.
Questions or Concerns?
We’re here to help—anytime.
[email protected]